There are several error a data feed import can produce.
You can check the errors produced by investigating the update logs. 


In the logs, click the "Show details" icon for the failed Update job. 


Note: the error logs can be quite technical, so it is advised to let your developer take a look at it. 

  • If no error message is given, it could be that your data feed size is too large for Sooqr to handle. 
    Would this be a likely scenario, considering the data feed size, please cut it into several data feeds and add them separately. 

  • If the error returns no documents found, please check if you have set up the indexation properly. 

  • If the error returns an XML error, please see our support page on recommended XML format.   
    For reference, here's an example of what your feed could look like:
                    <?xml version="1.0" encoding="utf-8"?>
    <items>     
        <item>         
            <id>235</id>
            <title>Sapphire ATI Radeon HD5450 1GB</title>
            <url><!CDATA[
                        http://www.example.com/product?id=235]]></url>
            <productcode>2346562</productcode>
            <type/>
            <categories>
                <category>Computers</category>             
                <category>Hardware</category>         
            </categories>
            <subcategories>
                <subcategory>Videokaart</subcategory>
                <subcategory>VGA</subcategory>
            </subcategories>
            <sizes>
                <size>Small</size>
                <size>Medium</size>
                <size>Extra large</size>
            </sizes>
            <productbrandname/>         
            <eancode>4895106250475</eancode>
            <text><![CDATA[Sapphire ATI Radeon]]></text>
            <imageurl><!CDATA[
                        http://www.example.com/ati.jpg]]></imageurl>
            <price>30.00</price>
            <from_price>40.00</from_price>
            <shippingcosts>0.00</shippingcosts>
            <sale>1</sale>
            <orderurl><!CDATA[
                        http://www.example.com/order/ati.htm]]></orderurl>     
        </item>     
        <item>        
        [..]     
        </item>
    </items>
                    
                    
                
Do you have another question concerning your feed, and checked the points above with your web developer?
Do not hesitate to mail us at support@sooqr.com!