There are several error a data feed import can produce.
You can check the errors produced by investigating the update logs. 

In the logs, click the "Show details" icon for the failed Update job. 

Note: the error logs can be quite technical, so it is advised to let your developer take a look at it. 

  • If no error message is given, it could be that your data feed size is too large for Sooqr to handle. 
    Would this be a likely scenario, considering the data feed size, please cut it into several data feeds and add them separately. 

  • If the error returns no documents found, please check if you have set up the indexation properly. 

  • If the error returns an XML error, please see our support page on recommended XML format.   
    For reference, here's an example of what your feed could look like:
                    <?xml version="1.0" encoding="utf-8"?>
            <title>Sapphire ATI Radeon HD5450 1GB</title>
                <size>Extra large</size>
            <text><![CDATA[Sapphire ATI Radeon]]></text>
Do you have another question concerning your feed, and checked the points above with your web developer?
Do not hesitate to mail us at!